Do I need to be registered in order to listen?
No. You don't need to register to listen. All you have to do to listen is to click one of the Listen Links on the Internet radio page.
When I click the listen links my computer asks if I want to download a file.
This means that you don't have the required audio player software installed. Read below to see how to get the relevant player.
How and where do I get the player(s)?
To listen to this fine Ugandan Music on Connect Uganda, you will need to have an audio player installed on your computer. Most computers will have one such player installed by default. Check that you can play normal CDs on your computer. If you can then you are good to go! If not, then use the links below to download a player.
I can't get Winamp to start up properly when I click the MP3 links.
This can be due to a conflict between Winamp and other media players. First, try downloading & installing the latest version from http://www.winamp.com. If that doesn't work, there is a very active user support forum on the Winamp site.
The sound cuts in and out a lot (buffers). What do I do?
This means that either there's a lot of Internet congestion between you and us - which normally clears after some time (think of it as your normal traffic jam)
Or that your connection bandwidth isn't high enough. You can try disconnecting & connecting again - or in some cases you may have to change to the lower stream (meant for dial-ups) even though you may be using broadband.
The sound is distorted. It sounds like your level is too high.
We try our level best to send out a balanced output so the problem is most probably with your computer. You may have one or more of the EQ sliders turned up fairly high. Try turning the EQ off. The problem will most likely disappear.
I have tried it all and I still can't listen :(
Well, in that case, send us a support email via the website
